#1 · by Zendesk
Zendesk AI Agents
AI agents that resolve customer support requests automatically across channels.
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AI customer support agents and chatbots for Indian businesses
AI support agents answer customer questions from your help content and past tickets, and hand over to a person when unsure. Language support and WhatsApp matter for Indian customers.
SARVO lists 9 tools for this task. Tools with no implementation partner are sold directly by the vendor, and SARVO can connect you with them. Ask SARVO to match your exact need.
Tools to consider
#2 · by Intercom
Fin AI Agent
Intercom's AI agent that answers customer questions from help content and hands over to humans when needed.
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#3 · by Freshworks
Freddy AI
Sold directly by the vendorConnect with vendor →
Agentic AI platform for customer and employee support across chat, voice and WhatsApp.
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#5 · by Kore.ai
Kore.ai XO Platform
Platform for building conversational and agentic AI for customers and employees.
1 implementation partnerView partners →
#6 · by Salesforce
Agentforce
3 implementation partnersView partners →
#7 · by ServiceNow
ServiceNow AI Agents
Prebuilt and custom AI agents on the ServiceNow platform for IT, HR and customer workflows.
Sold directly by the vendorConnect with vendor →
#8 · by WhatsApp Business Platform
Haptik
2 implementation partnersView partners →
1 implementation partnerView partners →
What to check before you choose
- Does it handle Hindi, Hinglish and your regional languages?
- Which channels work: chat, email, voice, WhatsApp?
- How does it hand over to a human with context?
- Can you see resolution rate and wrong answers?
SARVO does not certify tools. Verify security and data terms with each vendor.
Compare tools
Zendesk AI Agents vs Fin AI AgentZendesk AI Agents vs Freddy AIZendesk AI Agents vs Yellow.ai Dynamic Automation PlatformFin AI Agent vs Freddy AIFin AI Agent vs Yellow.ai Dynamic Automation PlatformFreddy AI vs Yellow.ai Dynamic Automation PlatformZendesk AI Agents alternativesFin AI Agent alternativesFreddy AI alternativesYellow.ai Dynamic Automation Platform alternatives
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Guides
Best AI customer support agents for Indian businesses
Zendesk, Intercom Fin, Freshworks, Yellow.ai, Kore.ai and others compared by what they do best, so you can shortlist two or three for a pilot.
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Frequently asked questions
Which AI chatbot is best for customer support?
It depends on your helpdesk. Zendesk AI Agents, Intercom Fin and Freshworks Freddy fit their own platforms, and Yellow.ai and Kore.ai are standalone platforms.
Can it work on WhatsApp?
Several platforms support WhatsApp. Check the exact channels for each product.
How do I start?
Pilot your 20 most common questions for a month and review a sample of conversations weekly.