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Resources for people choosing a technology partner.

Independent guides, checklists and comparisons. Written by the SARVO editorial team, with no paid placement in advice articles.

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Industry news: 6Standards: 6Tech news: 6Guides: 1129items

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Tech news

16 Oct 20261 min readExplainer

Zoho's Zia Agents and Agent Studio, explained for CRM buyers

Pre-built AI agents for sales, support and IT, plus a no-code studio to build your own.

Why it matters

AI agents inside your CRM change what a partner should set up.

  • Pre-built agents: SDR, account manager, support, help desk, sales coach
  • Agent Studio builds custom agents with no or low code
  • Rollout started with a limited set of customers
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Tech news

15 Oct 20261 min readNews

SAP ECC 2027 deadline: what buyers should check this quarter

Mainstream maintenance ends on different dates for different enhancement packs. Find yours first.

Why it matters

The date depends on which version you run, and the options differ.

  • EHP 0 to 5: mainstream ended 31 Dec 2025
  • EHP 6 to 8: mainstream ends 31 Dec 2027
  • Extended maintenance 2028 to 2030, elected in advance
Industry news

15 Oct 20261 min readNews

Zoho launches an AI-native ERP aimed at India's mid-size companies

Zoho ERP targets firms that have outgrown basic accounting tools, with AI built in and local tax support.

Why it matters

A new ERP choice for mid-size buyers who found the big suites too heavy.

  • Aimed at companies outgrowing tools like Tally
  • Voice and chat questions on stock, finance and operations
  • Low-code tools for changing workflows
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Industry news

14 Oct 20261 min readNews

DPDP Rules: the Consent Manager provisions start on 13 November 2026

The next date in India's data protection timeline is four weeks away, with the main duties following in May 2027.

Why it matters

Your CRM and customer data plans have a hard date to work back from.

  • 13 Nov 2026: Consent Manager rule takes effect
  • 13 May 2027: main duties for data fiduciaries
  • Start by mapping where personal data lives
Tech news

13 Oct 20261 min readNews

CERT-In warns about a serious flaw in Microsoft 365 Apps and Office LTSC

Install the latest updates. Attackers could take control of a device.

Why it matters

Patch status is now a basic question for any IT support partner.

  • Affects Microsoft 365 Apps for Enterprise and Office LTSC 2021 and 2024
  • Reported on 28 September 2026
  • Action: install the latest security updates
Standards

13 Oct 20261 min readStandard

DPDP Rules: the three dates to put in your plan

A plain-language timeline of India's data protection law, from notification to the main duties.

Why it matters

It tells you what a vendor must be able to show you by May 2027.

  • 13 Nov 2025: rules notified
  • 13 Nov 2026: Consent Managers
  • 13 May 2027: main duties
Industry news

12 Oct 20261 min readNews

Hospital software and ABDM: what buyers are being told to ask for

Implementation guides say ABDM-linked records and FHIR support are becoming a baseline for hospital systems.

Why it matters

If you buy hospital software, ABDM readiness is now a standard question.

  • Ask which ABDM milestones the vendor has passed
  • Records should move only with the patient's consent
  • Check encryption and audit logs
Tech news

11 Oct 20261 min readExplainer

AI inside ERP: asking your stock and finance data in plain language

New ERP releases let staff ask questions of live data. Set the rules before you switch it on.

Why it matters

Natural-language questions are easy to demo and easy to get wrong.

  • Decide who can ask about what
  • Check answers against a trusted report
  • Keep a log of questions and answers
Standards

11 Oct 20261 min readStandard

CERT-In audit guidelines: what changes for your annual audit

Issued on 25 July 2025, the guidelines set how security audits are scoped, run and reported.

Why it matters

If you buy security audits, you can now check them against a written national standard.

  • At least one audit a year
  • Auditors must be CERT-In empanelled
  • Audit data must stay in India
Standards

9 Oct 20261 min readStandard

PCI DSS 4.0.1: the future-dated requirements are now mandatory

Since 1 April 2025 every PCI DSS 4.0.1 requirement applies. Here is what to ask a payments partner.

Why it matters

Anyone who stores or handles card data should already meet these rules.

  • v4.0.1 published 11 June 2024
  • v4.0 retired 31 Dec 2024
  • Future-dated items mandatory from 1 April 2025
Industry news

8 Oct 20261 min readNews

ULIP connects e-way bill, FASTag and Vahan data for logistics firms

One open platform gives logistics software access to more than 30 government systems.

Why it matters

Logistics software that plugs into ULIP can cut manual document work.

  • 30+ systems from seven ministries or departments
  • 102 APIs covering about 1,600 fields
  • Core data sets: e-way bill, FASTag, Vahan and Sarathi
Tech news

6 Oct 20261 min readExplainer

Zoho CRM in 2026: three decisions to make before an upgrade

AI features are arriving across Zoho CRM. Decide your data, access and ownership rules first.

Why it matters

Good rules up front save rework once AI features are on.

  • Who owns each record?
  • What can AI read and write?
  • How will you measure the change?