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AI voice agents for call centres and customer calls in India

A voice agent answers or makes phone calls, understands the customer, and updates your systems. Good ones hand over to a human smoothly when unsure.

SARVO lists 5 tools for this task. Tools with no implementation partner are sold directly by the vendor, and SARVO can connect you with them. Ask SARVO to match your exact need.

Tools to consider

What to check before you choose

  • Test with real call recordings, including noise and interruptions.
  • Check how the agent hands over to a person and passes context.
  • Ask about telephony integration, call recording and consent rules.
  • Measure resolution rate and wrong answers during a pilot.

SARVO does not certify tools. Verify security and data terms with each vendor.

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Frequently asked questions

What is an AI voice agent?

Software that talks to callers in natural speech, answers questions and can take actions such as booking or updating a record.

Which languages do Indian voice agents support?

It varies by vendor. Gnani.ai and Sarvam focus on Indian languages. Ask each vendor for a live test in your languages.

How long does it take to launch one?

A narrow use case can be piloted in weeks. Integrations with telephony and CRM decide most of the timeline.