Conversational AI agents for customer service, built for large consumer brands.
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AI agents for contact centres and customer service teams
These platforms answer customers on chat, email and voice and hand harder cases to staff. The test is how many conversations are resolved correctly without a person, and how smoothly the rest are passed on.
SARVO lists 12 tools for this task. Tools with no implementation partner are sold directly by the vendor, and SARVO can connect you with them. Ask SARVO to match your exact need.
Tools to consider
AI customer support agents that resolve tickets across chat, email and voice.
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#3 · by Salesforce
Salesforce Agentforce
Salesforce's platform for building and running AI agents across sales, service and marketing.
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AI customer service agent that resolves questions across channels and languages.
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#5 · by Forethought
Forethought
AI agents for support that triage, answer and route customer requests.
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Enterprise platform for AI agents in customer service, employee help and process automation.
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Conversational and agentic AI for contact centres, voice and chat.
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#8 · by Freshworks
Freshworks Freddy AI
AI agents and copilot in Freshdesk, Freshservice and Freshsales.
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#9 · by WhatsApp Business Platform
Haptik
2 implementation partnersView partners →
#10 · by Verloop.io
Verloop.io
Conversational AI for customer support in Indian languages, across chat, voice and WhatsApp.
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#11 · by Genesys
Genesys Cloud AI
AI agents, routing and agent assist inside the Genesys Cloud contact centre.
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#12 · by Five9
Five9 Genius AI
AI agents and agent assist for cloud contact centres.
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What to check before you choose
- How is resolution measured, and who checks wrong answers?
- How does the hand-over to a human agent work, and does context travel with it?
- Which channels and Indian languages are supported?
- Which helpdesk, CRM and telephony systems does it connect to?
SARVO does not certify tools. Verify security and data terms with each vendor.
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Frequently asked questions
What is an AI customer service agent?
Software that talks to customers, answers from your knowledge and policies, and can take actions such as refunds or bookings, passing complex cases to a person.
Which AI agent is best for customer support?
No tool wins everywhere. Sierra and Decagon are built for large support teams, Ada and Kore.ai work across channels, and Salesforce Agentforce fits Salesforce users. Run a pilot on your own tickets.
Will it replace my support team?
Most teams use it to handle repeat questions so people can focus on harder cases. Keep human review in place.
How long does a rollout take?
A narrow set of questions can be piloted in weeks. Wider rollouts depend on your knowledge base and integrations.