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AI agents for contact centres and customer service teams in Chennai

1 company in Chennai works with the contact centre ai tools below. These platforms answer customers on chat, email and voice and hand harder cases to staff. The test is how many conversations are resolved correctly without a person, and how smoothly the rest are passed on.

Partners in Chennai

Glumes IT logo

Glumes IT

Salesforce implementation partner in Chennai and Bengaluru. We deliver consulting, implementation, customization and ongoing support for Sales Cloud and Service Cloud across financial services, healthcare, retail and professional services.

MuleSoftSalesforceTableauAgentforceCommerce CloudData Cloud

Industries: Construction, E-commerce, Education

Chennai · Since 2020
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Tools for contact centre ai

What to check before you choose

  • How is resolution measured, and who checks wrong answers?
  • How does the hand-over to a human agent work, and does context travel with it?
  • Which channels and Indian languages are supported?
  • Which helpdesk, CRM and telephony systems does it connect to?